Terms of service

Last updated: 02/08/2026

1. Purpose and acceptance

These terms govern access to and use of Leturi, a software service provided by Leturi (hereafter, "Leturi"), which lets businesses ("client" or "client business") manage appointments with their own customers over WhatsApp, a management dashboard, and Google Calendar sync. By signing up for or using Leturi, the client business accepts these terms.

Leturi is the commercial name under which Aitor Urrutia de Luis, self-employed, NIF 16096650P, operates.

2. Description of the service

Leturi includes, among other features:

• A conversational WhatsApp assistant that responds to the business's customers, manages appointments and answers basic questions.
• A management dashboard (calendar, clients, services, staff, hours and analytics).
• Automatic appointment reminders over WhatsApp.
• A waiting list with automatic offers of freed-up slots.
• Optional Google Calendar sync.

Leturi may add, change or remove features to improve the service, seeking not to substantially reduce essential features already contracted for without reasonable advance notice.

3. Registration and account

The client business must provide truthful information when signing up and keep its dashboard access credentials confidential. The client business is responsible for activity carried out from its account.

4. Price and billing

Price, billing frequency and sign-up terms are agreed individually with each client business at the time of contracting, and are reflected in the corresponding proposal or invoice. Unless otherwise agreed, billing is monthly and prices exclude VAT, which is added in accordance with current regulations. Leturi may update pricing for new sign-ups; price changes for existing clients will be communicated with reasonable advance notice.

WhatsApp messaging costs billed directly by Meta based on actual usage (for example, reminders sent) are separate from Leturi's fee and are the client business's responsibility, per Meta's current rates.

5. Client business obligations

• Use the service in accordance with the law and these terms.
• Not use Leturi to send unsolicited communications (spam) or unlawful, offensive or misleading content to its customers.
• Comply with applicable data protection regulations regarding its own end customers, as the controller of that data.
• Correctly configure its business (services, hours, prices) so that the information end customers receive is accurate.

6. Data protection

Processing of personal data is governed by our privacy policy. When Leturi processes end customer data on the business's behalf, both parties agree to formalise a data processing agreement under Article 28 of the GDPR if the business requires it.

7. Service availability

Leturi aims to keep the service continuously available, but does not guarantee 100% uptime. There may be scheduled interruptions (maintenance) or unscheduled ones (technical incidents, outages at external providers such as Meta, Google or OpenAI, which Leturi relies on for part of its functionality).

8. Intellectual property

Leturi's software, brand, designs and content are the property of Leturi (Aitor Urrutia de Luis) or its licensors. The client business retains ownership of its own data (business, client and appointment information) and of any content it uploads to the platform.

9. Limitation of liability

Leturi will not be liable for indirect damages, loss of profit or loss of data arising from misuse of the service, failures of third parties (WhatsApp/Meta, Google, OpenAI, hosting provider) beyond our reasonable control, or incorrect information entered by the client business itself in its configuration.

10. Duration and cancellation

The service is contracted at the agreed frequency (usually monthly). The client business can cancel the service at any time by contacting hola@leturi.es; cancellation will take effect at the end of the already-invoiced period, unless otherwise agreed. Leturi may suspend or cancel access for serious breaches of these terms or repeated non-payment, giving prior notice when reasonably possible.

11. Changes to these terms

We may update these terms to reflect legal or service changes. Substantial changes will be communicated to the client business with reasonable advance notice.

12. Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the courts that correspond under applicable consumer protection regulations.

13. Contact

Leturi (Aitor Urrutia de Luis) — Leturi · hola@leturi.es · +34 681 99 82 91 (WhatsApp)

Document reviewed internally based on how the service actually works. For specific legal questions, consult a professional.